Bite Sized Stories. Unlimited Possibilities.

Jump Start

Rochester Ford Toyota is a car dealership in Minnesota that had the worst record for sales and customer service in its region. Even worse, the employee satisfaction scores were so low they were almost immeasurable. Good employees were leaving in droves. But when a new owner introduced a new philosophy - the FISH! Philosophy - everything changed! Go behind the scenes as the employees at Rochester use the FISH! Philosophy to transform a divisive workplace to one of teamwork, co-operation and fun, and go from worst to first in their region! You'll see how to Jump Start the energy at your workplace...and keep it revving!

Vital Signs

At Missouri Baptist Medical Center, the staff deals with emotionally difficult situations, the challenges of providing exceptional health care, and the everyday stresses we all feel. But when they introduced FISH! into the environment, they revitalized their work...and their lives! Go behind the scenes at Missouri Baptist, where the staff learned to Be There for patients and for each other - no matter how difficult the situation. The inspirational stories in this program are the best medicine for even the worst case of workplace blues!

Peak Experience

In the mountains of Colorado, one ski resort has set itself apart from the competition. The employees at Aspen Skiing Company engage their guests with energy, enthusiasm, and care. Peak Performance shows how they use the FISH! Philosophy to 'make the day' for more than 3,000 guests daily. The FISH! movement gained momentum after management stepped back and allowed it to grow from the bottom up.

Sprint

A few years ago, Sprint Global Communications was a different company. Call after call, day after day, the employees slugged away in the world of customer service casual dress was reserved for Friday, laughter was generally a no-no retention was an impossibility. Today, Sprint is living the FISH! Philosophy. A renewed commitment has transformed its call centres into places where you can hear the smiles in the agents' voices, and where productivity and retention jumped 25! This program shows how it happened, how management stepped back and allowed the process to evolve and how any customer service based organization can follow their lead!

Building Trust

Tile Technology, a roofing company in Tacoma, Washington, is transforming the construction industry. By living the FISH! Philosophy, the employees at Tile Tech have increased customer service and revenues all while improving the company's safety record. This is the amazing story of how a small organization with a solid vision took on the tools to hammer home a new way of living and working - and to start Building Trust!