1.800.561.4300
New Releases - English
Embarrassment, looking foolish, feeling like a bad person, anger, resentment. These feelings that can occur when you have a negative encounter in the workplace. In this new inclusion training package, Dr. Sondra Thiederman offers some simple tools to turn these uncomfortable situations into productive conversations. Learn more...
It used to be when someone received bad service, they would tell a few friends... now, they tell the world!
You can't help but notice that almost everything we do now has a chance of being recorded, reviewed and presented to the entire planet. Without question, customers are making their buying decisions based on what they see online. This new kind of customer feedback puts service providers in a very vulnerable position, but there is something you can do about it. Learn more...
The Barkles are fun canine companions who star in this hilarious meeting opener series. You'll love the humour as they motivate your team to higher levels of success.
In our introductory series, you get a bowl full of fun. The three programs focus on sales, motivation, and customer service. You don't have to give paws... uh, I mean pause when considering a purchase. This series is for you!
This new training tool explores change in a fun, effective manner and will help you to embrace change rather than fear it!
More information and online preview
The Perfect Server offers a comprehensive look at what it takes to provide top-notch service in a restaurant environment.
Viewers will learn from the successes of the "perfect server", Jane, and laugh at the blunders of "bad server" John as they attempt to satisfy guests, up-sell graciously, and increase their final tips.
Learn more...
You've Gotta Be Kidding Me! was born out of two experienced entrepreneur's frustration with poor customer service. Or "customer no-service" as it is often called.
Before we called in our great cast of characters and Emmy Award winner John Burke, we spent hours studying the common denominators of great service people and companies. You've Gotta Be Kidding Me! features the nine time-tested rules of great customer service. Follow them and you, and your business, will succeed. Ignore them at your peril.
Learn more...
Beyond Customer Service: Gracious Hospitality the Biltmore Way is your insider's guide to a guest-centric team: a team focused on the guests' experience and your organization's reputation for excellence in customer service.
The DVD is more than a simple story; it offers an insightful approach to proven methods of exceptional customer care. When supported with discussion and the participant workbook, your employees have the opportunity to learn how employees have the opportunity to learn how their interaction with your customers and each other impacts their job satisfaction, your organization's reputation, and the bottom line of your business...
Learn more...
Flying directly at one another, 100 feet off the ground, traveling 667 feet a second, converging at over 1000 miles an hour, takes trust to a new level. The Blue Angels are the ultimate performance team! Learn more...
Diversity has sometimes been about counting people. Inclusion is about making people count.
In this new program, Steve Robbins, author, speaker, diversity expert uses his favourite stories, examples from real life and background science to explore Unintentional Intolerance. Learn more...
Celebrate! Change Your Lens, Change Your Life expands upon the lessons introduced in Dewitt's ground breaking 2001 release: Celebrate What's Right with the World.
Filmed on the beautiful island of Molokai, Hawaii, Dewitt shares his unique perspective and amazing photography to remind us that we have the power; the power to choose how we see the world around us, and the power to choose how we want to live in it. It is a timeless message that carries well beyond the confines of work into every aspect of our lives. Learn more...
When poor service occurs in Healthcare, even the newest or least trained employee can suddenly become the face of your organization to a patient or family member. This practical and memorable program is specifically designed to empower healthcare staff with a clear checklist of Customer Service Recovery tools and techniques. Learn more...
This new training program deals with the less than sunny side of customer service, the sticky and sensitive situations we all find ourselves in from time to time. "The Right Words at the Right Time" will help government front line personnel take a customer from angry and annoyed to feeling satisfied and respected.
Learn more...
I've got to go to a meeting. It's a phrase that makes most people's hearts sink. It echoes with boredom, frustration and a general waste of valuable time. And yet, we all know you can't manage without meetings. A team isn't a team unless we all get together to discuss problems, share ideas and come to decisions. And while they continue to take place face to face we are increasingly using technology to meet with colleagues online as virtual teams.
More New Releases