In program 1 from the Difficult People and Situations Series, we learn that leadership requires awareness, open communication and the ability to empower others. David makes several mistakes managing Anne, and after a feedback session he makes some changes. Part 1: The Sins - David doesn't discuss and agree on the way they will work together, doesn't listen and continually interrupts, fails to acknowledge good work, invades personal space, is inflexible about the way things are done, is oblivious to Anne's body language and the impact of his own behaviour. Part 2: Feedback - Anne gives David specific feedback about his behaviour and how it makes it hard for her to work effectively. David acknowledges the feedback and accepts the need to change. Part 3: Empowerment - David discusses career goals with Anne and brings out her motivation.

Features: Version 1 - Drama only (9 min.) Version 2 - With Psychologist Eve Ash commentary (13 min.)

Includes: Workbook with activities, handouts and script (on DVD)

From: Difficult People and Situations Series - other episodes available:

- Personality Clash

- Damage Control

- Bullying and Harassment

RT: 22 min. - Closed Captioned

Available in French: Comment travailler ensemble au quotidier