This hilarious remake of the all-time bestseller brings a fresh and updated look to the classic training comedy, but the message remains the same: Treat your customer like a Guest in your home. We all know how to take care of a guest in our home: we welcome them, we take care of their needs, we thank them for coming and we invite them back. A guest at work is no different. It's that simple and that important. The fortunes of any business rise and fall based upon the level of service it delivers to its customers. No matter how large or complex an organization may be, great service usually comes down to one employee, serving one guest, one day at a time. This brand new training comedy will forever change the way your employees view their customers, their guests, by reminding them that everything we need to learn about delivering great customer service, they already know.

The Guest training video shows how to treat customers as guests... It's as simple as: Welcoming Them - Using Their Name - Taking Care of Their Needs - Thanking Them - Inviting Them Back

A must-see training video for any employee who works with customers. It's filled with great wit and memorable scenes that will offer managers a springboard for lively discussion about how to improve customer service. The entertaining way in which the customer service message is delivered within the video will keep the attention of employees in any type of business.

Key Training Points: Improving the level of customer service to positively impact the bottom line by creating a loyal customer base - improving internal customer service and communication among work teams to improve productivity.

Included: DVD containing The Guest-2E (15:20 min.) and original verson of The Guest (18 min.) , plus CD-Rom containing the Expanded Leader's Guide, Reproducible Handouts, customizable PowerPoint Presentation), and 10 The Guest Pocket Cards

RT: 15 min.

Original Version available in French: L'invite

Discount package pricing available when purchased with 'The Difficult Guest'