Many people are still not comfortable talking about their personal problems openly at work, but in general we've come a long way. Today people are more concerned about how they can achieve work/life balance and the drivers for this change in focus aren't hard to find market competition is fierce, the work pace is intense and change is endemic. Add the environmental stressors such as commuting and the ongoing demands of home life and it's no surprise that companies are looking seriously at ways in which they can support their staff. This updated best-selling training program shows that even the most delicate situation can be overcome when dealt with using the appropriate counselling techniques. It introduces the four stages of a structured approach to counselling: setting up the interview, getting people talking by using open questions, helping them think through their problem, and discovering the solution for themselves.

Featuring John Cleese

Key Learning Points: Illustrates how managers can spot impending problems - how to create an opportunity to talk confidentially - how to remain neutral and friendly - how not to impose their solutions.

Includes: Leader's Guide with Participant Worksheets, Self-Study Workbook, Handouts, and OHTs

RT:25 min.

Available in French: Pouvez-vous m'accorder un moment? (version originale)