With John Cleese. By acting with assertiveness, employees can effectively gain the co-operation of others in their organization. Cleese demonstrates the negative results of both submissive and aggressive behaviour and then demonstrates how to handle situations assertively by working toward a shared goal.

Key Learning Points: Focusing on what is relevant - establishing a bottom line of negotiation - using the instant replay - being helpful - avoiding pesonal comments

Includes: Leader's Guide

RT: 39 min.

Available in French: Parler franchement (Multilanguage)

Suggested Training Areas: Communication, negotiation, leadership, personal development