Learn how a small family-owned business has re-defined customer service. The Friendly Grill family-owned restaurant is located in an industrial neighbourhood, and caters mostly to a weekday lunch clientele. The high levels of customer service and customer satisfaction that they achieve in this family business can provide some valuable lessons. This program is designed to illustrate and to each highly effective tools for delivering outstanding customer service that creates customers for life.

Canadian Produced

Facilitator Guide, Participant Guide