Introduced by John Cleese. Nobody enjoys being criticized, which is why few managers relish the prospect of criticizing their staff - yet it has to be done. Everyone makes mistakes, but no one can be allowed to go on making the same mistake and someone must point out that they have done something wrong. This program shows how to handle a situation correctly by understanding how the problem arose and suggesting how to avoid mistakes in the future. Training Points: Helping managers understand that criticism is a part of their responsibility - criticizing people for what they have done, not for who they are - criticizing incorrectly or badly can make things worse - seven rules for ensuring that criticism is conducted effectively. Suggested

Includes: Leader's Guide

RT: 30 min.

Available in French: L'importance de la critique constructive