This series of four outstanding dramatized training programs is a must for every business! Ideal for managers, teams and staff at all levels. Excellent case studies that cover: Leadership, feedback and empowerment - Open communication and conflict resolution - Customer service, complaints and quality - Diversity, bullying and sexual harassment.

Includes: Each DVD includes a Workbook with activities, handouts and a full script.

Episodes in Series:

- Leadership Sins

- Personality Clash

- Damage Control

- Bullying and Harassment

NB: See individual titles to preview

RT: 65 min. - Closed Captioned