Poor communication costs money. And it's not just money that's wasted it's energy, enthusiasm for the job and relationships as well. In this age of empowerment and shared accountability for the bottom line, everyone must take responsibility for communicating clearly. This program demonstrates four practical, effective techniques for improving communication in the workplace: making yourself clear, adding reinforcement, becoming an active listener, and finding hidden messages. The program dramatically illustrates how expensive a careless communication error can be. The cumulative cost of these sometimes small, sometimes devastating errors can chisel away at a company's profitability. Using the skills demonstrated in this program, viewers will communicate more clearly and reduce unnecessary costs in time, morale and money.

Key Learning Points: Making yourself clear: plan before you speak, don't interrupt, be specific - adding reinforcement: repeat and rephrase, use visuals, get a recap - listening actively: ask questions, reconfirm the answer - finding the hidden messag

Includes: 32-page Comprehensive Training Leader's Guide with Reproducible Worksheets.