SAM GLENN SERIES
A Kick in the Attitude
When Change Happens,
    Adjust Your Sail
Who Put a Lizard in My Lasagna?

CHANGE
The Journey
Life's Lessons: Change
Who Moved My Cheese
Change and Innovation Through     Brainstorming
Jamie's School Dinners
Managing Change
Tactics of Innovation
Who Moved My Cheese-Movie Kit
Qui a piqué mon fromage? - Ensemble
The Business of Paradigms
Paradigm Pioneers
Paradigm Principles
Joel Barker's Leadershift
The New Business of Paradigms

COACHING
Dimensions of Coaching
Giving Feedback
Coaching For Results
From Faking It To Making It
Pass It On
The Helping Hand
You'll Soon Get The Hang of It
Coaching for Success
Coaching For Feedback Performance
The Practical Coach
Coaching & Counseling: Maximizing Opportunities

COMMUNICATION
Listening And Understanding
Listening
The Four Styles
Assert Yourself
Put It In Writing
Straight Talking
Talk Isn't Cheap
The Four Styles
Working Without a Script
Giving Feedback – Basic Skills
Giving Feedback – Advanced Skills

CONFLICT RESOLUTION
Lifeline Series - Unlocking Conflict
Conflict Resolution Strategies

CULTURE
FISH! Culture
It's All about Culture

CREATIVITY
Everyday Creativity
Think Again
Créativité journaliere
Think or Sink

CUSTOMER SERVICE
It's a Way not a day
Living the Brand: The Patagonia Story
Mad About Customer Service
Who Sold You This Then
The Guest 2E
Invite difficile (jeux de roles)
Two Guys Named Mike
Beyond Words: Customer Service & Sales Series
Customer Service Zone
It's Personal
Are You With Me?
Demanding Customers
FISH!
FISH! Sticks
FISH Tales - Peak Experience
FISH! Tales - Vital Signs
Giv 'em the Pickle
If Looks Could Kill
It's Your Call
Life is Good
Love Your Customers
A Passion For Customers
Taking C.A.R.E. of Business
What's Your Pickle?
You Got It!
Passion for Customers, A (Short-Cut)
How to Connect in Business in 90 Seconds or Less
Customer Talks Back
Taking C.A.R.E. of Business
Life’s Lessons: Customer Service

Difficult People and
Situations Series
How to Lose Customers
     Without Really Trying
Personality Clash
Leadership Sins
Bullying & Harassment
Damage Control

DIVERSITY/RESPECT
Is It Bias? Making Diversity Work
OUCH! Your Silence Hurts
Diversity Challenges:
    What Would You Do?
The Aging Workforce
Cross-Cultural Understanding
Managing Four Generations in the Workplace
Mixing Four Generations in the Workplace
Differences
Opening Lines: Facing Diversity
Wealth, Innovation & Diversity
As Old As You Feel
Diversity: Face to Face
A Matter of Respect
In This Together
Diversity in Action
Let's Get Together
OUCH! That Stereotype Hurts
Awesome!
Genial
Showdown at Generation Gap
The X-Factor
Dialogue Among Generations
Generation Why?
Managing Generation Why
Diversity Unplugged
Real World Guide to Diversity

EDUCATION
Teaching & Learning Series
Teaching Literacy
Teaching Numeracy
Peer Mediation
Effective Schools
Chlamydia

EMPLOYEE DEVELOPMENT
OOOPS!
Building Employee Morale:
Missed Opportunities
Keeping the Good Ones
The Employee Orientation Solution Series
Getting A Good Start
Getting Along With Your Co-Workers
Getting Along With Your Supervisor

EMPOWERMENT
The Power of Vision
Discovering the Future:
The Business of Paradigms
Puissance d'une vision
Juice

 

ERGONOMICS
A Greener Workplace

ETHICS
Father and Son
Moment of Truth
3 Steps to Ethical Decisions
Ethical Situations to Consider
No Excuses
Life’s Lessons: Values and Ethics

FINANCE
Balance Sheet Barrier

GENERATIONAL ISSUES
Not Everyone Gets A Trophy
Generational Diversity
Please Respect My Generation!
      5 Generations at Work
S'il vous plaît respecter ma génération! cinq générations au travail

HARASSMENT. BULLYING. DISCRIMINATION. LIABILITY
Bully Beware Package
Program 1 - You and Your Workplace
Program 2 - Informal Action
Program 3 - Formal Action

Duty of Care Series
Introduction to Sexual Harassment in the Workplace (Office)
Introduction to Sexual Harassment in the Workplace (Ind.)
Introduction to Sexual Harassment for Supervisors and Managers (Industrial Version)
Intro. to Sexual Harassment for Supervisors/Mgrs (Office)
Intro. to Sexual Harassment for Supervisors/Mgrs. (Ind.)
Bullying Prevention: Employee  Awareness and Response
Bullying Prevention: Roles and Responsibilities for supervisors
Workplace Liability.com

Opening Lines: Exploring Harassment
Harassment Hurts: It's Personal
 

HEALTH & SAFETY
Recipe for Health & Safety
A Body Language Guide for Healthcare Professionals

INNOVATION
Innovation at the Verge

INTERNATIONAL ISSUES
Building the Multicultural Team
Global Scenerios Series
Intercultural Communication
International Negotiating
World of Difference

INTERNAL CUSTOMER SERVICE
An Inside Job
Inside Information
The Hidden Customer

Job Interview Success Series
No Surprises
Positive Mindset for Interviews
Skills for Answering Questions
Show Enthusiasm & Confidence
Reception Interviews
Cafe Interviews - Mistakes & Success
Event Associated Interviews
Customer Service Role Plays
Cadetships - Students Face a Panel
Group Assessment Interview
Graduate Interviews
Office Interview
Success at Every Level
Pitching Your Business
Terrible épreuve

Selection Interview Skills
Body Language & Rapport in Interviewing
Question Types in Interviews
Office Manager Interview
Anna or Mat?
Interviewing For Receptionist
Sales Rep Interview
Property Manager Interview
Assessment Centre Interview
Behavioural Interview Triggers
Role Play & Work Tests
Interviewing Panels
Reference Check
Do I Know You

LEADERSHIP
Leadership: What's Trust Got To With It?
Leadership in Action
We Are the Ones
The Leadership/Management Mix
It's A Wonderful Life
Feed Forward
The Leadership Secret of Gregory Goose
Flawless Leadership
Leadership: The Art of Possibility
Jamies Kitchen - Fifteen Lessons
LeaderFISH!
Front of the Class
The Leadership Pickles
Leading the Way
Would I Follow Me?
Would I Inspire Me?
Would I Work For Me
Giving Leadership Away
Nous sommes ceux que nous attendions
Leadership: une question de confiance
Est-ce que je me respecterais?
Life’s Lessons: Leadership
 

MANAGEMENT/SUPERVISORY
Comment gérer une reclamation client
Est-ce que je me respecterais?
It's OK to be Boss
Art de S'organiser: Module 1 -
    Le salut
Art de S'organiser: Module 2 -
    Le salut
Art de s'organiser:
    Module 3 -   Révélation
Management Styles:
Paternalistic and collaborative
Management Styles:
Authoritarian and Delegative
Enhancing Morale
Beyond Words - For Managers
Recipe for Success
Lifeline Series - Activating Attitude
Talent Management
Would I Work For Me?
Yes Lives in the Land of No
Managing - Only Just
Absent Minded: Managing Absenteeism
Managers As Mentors
Light the Fire

MEETINGS
Basic Facilitation
Meeting Segments
Meeting Case Study
Meetings Bloody Meetings
More Bloody Meetings
Is "Good" Enough

 MENTORING
Value of Mentoring
Insights Into Better Mentoring

MOTIVATIONAL
Gifts from the Mountain
Think Again
Getting Motivated
Winners
A Second Chance
Boomerang
FISH! Tales - Building Trust
FISH! Tales Sprint
For the Love Of It
Pour l'amour du travail
It's So Simple
The Star Thrower Story
Your Summit Awaits
Seeing Red Cars
Empowering People
Celebrate What's Right With The World
Célébrons le monde dans sa beauté
Everyday Creativity
If at First: Overcoming the Fear of Failure
Results Rule
Why Lighten Up?
How To Lighten Up
Life’s Lessons: Motivation
CHANGEZ! Devenez positif

NEGOTIATION
Getting To Yes
It's A Deal

PERFORMANCE APPRAISAL
The Dreaded Appraisal
Performance Matters:
    The Importance of Praise
Performance Matters:
   The Need for Constructive Criticism
Discussing Performance
Performance Review
How Am I Doing?
Painless Performance Improvement
The Continuous Performance Appraisal
1 on 1 - Informal Employee Performance Review
Setting the Overall Goal
Determining Key Result Areas
Identifying Performance Standards
Managing Change And Developing Performance
The Performance Management Cycle
L’importance de la critique constructive

 

PUBLIC SPEAKING
The 5 Communication Secrets That Swept Obama to the Presidency (Business Edition)
How not to Exhibit Yourself

QUALITY
Is Good Enough
Performance Excellence Series

RESPECT
A Matter of Respect
Opening Lines: Understanding Respect
Creating the Respect Effect

SALES
The Art of Selling
Ask For the Order
It's Your Call

Service Impact Series
Levels of Learning
The Angry Customer
Credibility Through Honesty
Cross-Cultural Communication
(Service Impact! Series)
Dimensions of Service

SEXUAL HARASSMENT
Let's Get Honest

STRESS
Lifeline Series - Stress Tackler
Sense and Nonsense in Stress Management
Stressbusters
Don't Panic

TEAMWORK
Jamies Kitchen: 15 Lessons on Teamwork
Lessons from Geese
Business Etiquette
Building the Virtual Team
Twelve Angry Men
Five Star Teamwork
Pit Crew Challenge
FISH!: Jump Start
Le coup de main
Teams and Leaders
Life’s Lessons: Teamwork

TIME MANAGEMENT
Juggling Elephants
Time Challenged
30 Ways to Make More Time (Revised)
The New Time of Your Life

Workplace
Excellence Series
Vision & Values
Inspirational Leadership
Motivating Fun Workplace
Open Communication & Teamwork
Passion For Service Excellence
Innovation & Continuous Improvement
Green & Giving
Recognition & Feedback
Wellbeing & Balance
Employer Of Choice

WORKPLACE ISSUES
Handling Difficult People
Conflict: Rules of Engagement
Mediating Disputes
Can You Spare a Moment
Managing Problem People Series
Has that Buck Stopped Yet?
Handling The Baggage
Little Things Mean a Lot™: Micro-Inequeties to Micro-Affirmations
Taking Control of Workplace Violence    (2nd Edition)
Violence: Reducing Your Risk / The Risk From Within Combo
On The Edge
Toxic Talk:What Would You Say?
The Grapevine
Parler franchement
Burn Out: Dead End or Beginning
Burn-Out: Cul-de-Sac Ou Tremplin?