ARBITRATION
Arbitration: The Truth of the Matter

ATTITUDE
Attitude: Radiating Possibility
Success is an Attitude
Attitude: Radiating Possibility (Revised)[French Version
Attitude is Everything

SAM GLENN SERIES
A Kick in the Attitude
When Change Happens,
Adjust Your Sail
Who Put a Lizard in My Lasagna?

CAREER DEVELOPMENT
Road Maps: Creating Effective Written Action Plans

CHANGE
The Journey
Life's Lessons: Change
Who Moved My Cheese
Change and Innovation Through     Brainstorming
Jamie's School Dinners
Managing Change
Tactics of Innovation
Who Moved My Cheese-Movie Kit
Qui a piqué mon fromage? - Ensemble
The Business of Paradigms
Paradigm Pioneers
Paradigm Principles
Joel Barker's Leadershift
The New Business of Paradigms
Stop the Clock - flexibility at work
Savoir diriger les changements
The Business of Paradigms
Tactiques de l'innovation
Pt. 1: Change and Leadership
Resilience: A Change For The Better
Days of Change
Vivre avec le changement
The Ultimate Change Show - Managing Change
The Story of Shingalana: Working With New Ideas
Change and Leadership
The Paradigm Effect
Ellie Mae: Re-Imagine Technology and the Customer
Unit 1: Change Excellence
Unit 2: Implementing Change
The Fifth Discipline: Personal Mastery
TNT: Dealing With Change
The Container Store: Re-Imagine Customer Service and Talent
Windows of Change
Succeeding in a Changing World
Mission: Critical
All Change: Change For the Better             

COACHING & COUNSELING
Dimensions of Coaching
Giving Feedback
Coaching For Results
From Faking It To Making It
Pass It On
The Helping Hand
You'll Soon Get The Hang of It
Coaching for Success
Coaching For Feedback Performance
The Practical Coach
Coaching & Counseling: Maximizing Opportunities
The Coach
Regardez, c'est facile (version 1996)
Le coaching au quotidien
Entraîneur et son équipe  
Encouraging Mentoring
Coaching To Clarify Expectations
Coaching To Build Skills
Coaching To Enhance Confidence
Coaching To Encourage Flexibility
Coaching To Resolve Conflict
Coaching to Develop Motivation
Les differentes facettes de l'accompagnement
Coaching For Performance
Can We Talk?
The Art Of Coaching In Business:
2nd Edition
The Cheetah in Your Business - Action Coaching
So You Agree With Me?
What's Really Going On?
Why Are We Stuck?          

COMMUNICATION
Listening And Understanding
Listening
Listening Between the Lines
The Four Styles
Assert Yourself
Put It In Writing
Straight Talking
Talk Isn't Cheap
The Four Styles
Working Without a Script
Giving Feedback – Basic Skills
Giving Feedback – Advanced Skills
Receiving Feedback: Basic Skills
Receiving Feedback: Advanced Skills
Master the Message: Communicating For Success
Alerte! ... rumeurs
La règle du pouvoir d'égal à égal - et autres disparités entre les sexes au travail
The Gift of Feedback: Understanding and Using Feedback for Personal Growth
The Gift of Feedback: Understanding and Using Feedback for Personal Growth [CC]
Say The Right Thing
How to Ask Positive Questions
Implode!
The Power Dead-Even Rule
Active Body Language
Body Language: What the Window Cleaner Saw
Active Body Language
Écouter et comprendre
Conveying Information
Overcoming Negative Behaviour
Exercising Personal Power
e.asywriter - using email effectively
Obtenir un oui (short cut) - French
Art of two-way communication
Art du dialogue dans la vente
Body Language at Work: Core Program        

CONFLICT RESOLUTION
Lifeline Series - Unlocking Conflict
Conflict Resolution Strategies
Conflict Resolution: The Skill That Makes the Difference
Dealing With Conflict
The Aikido Approach to Conflict
Asserting
Determining the Right Response to Conflict
Giving and Receiving Feedback
Handling Overt Conflict
Handling Covert Conflict
Listening
Working Collaboratively
Art de résoudre les conflits en milieu de travail   

CULTURE
FISH! Culture
It's All about Culture

CREATIVITY
Everyday Creativity
Think Again
Créativité journaliere
Think or Sink
More Than One Right Answer
Ideas into Action
How Do You Put a Giraffe Into a Refrigerator?
Les idées en action
Memorial Hospital and HealthWorks Kids Museum: Turning Work Assignments into WOW Projects
The Blue Movie
The Green Movie
Brain Power
Break-Up     

CUSTOMER SERVICE
It's a Way not a day
Living the Brand: The Patagonia Story
Mad About Customer Service
Who Sold You This Then
The Guest 2E
Invite difficile (jeux de roles)
Two Guys Named Mike
Beyond Words: Customer Service & Sales Series
Customer Service Zone
It's Personal
Are You With Me?
Demanding Customers
FISH!
FISH! Sticks
FISH Tales - Peak Experience
FISH! Tales - Vital Signs
Giv 'em the Pickle
If Looks Could Kill
It's Your Call
Life is Good
Love Your Customers
A Passion For Customers
Taking C.A.R.E. of Business
What's Your Pickle?
You Got It!
Passion for Customers, A (Short-Cut)
How to Connect in Business in 90 Seconds or Less
Customer Talks Back
Taking C.A.R.E. of Business
Life’s Lessons: Customer Service
Building Customer Loyalty: One Relationship At a Time
Don't Run. Don't Hide: Dealing With Customers Who Are Upset or Angry
Recovering From Customer Service Breakdown: Turning Problems Into Opportunities
It's a Private Matter: Confidentiality and Privacy in Healthcare Organizations
Making a Difference: Roles for Support Services in Customer Satisfaction
No Second Chance to Make a First Impression: Effective Telephone Skills
Beyond Words: B2B Customer Service & Sales - Part 1
Beyond Words: B2B Customer Service & Sales - Part 2
FISH! (French)
Comment établir le contact en affaires en 90 secondes ou moins
Donnez le cornichon
L'invité difficile (Full Package)
Raison d'acheter   
Les regards qui tuent (revisé)
The Customer is Always Dwight
Qui a tué la vente?
Qui a tué le client?
Stuck on Quality
No Complaints: Complaints and the Customer
No Complaints: Pt. 2 - Complaints and Quality Management
Keeping Customers Cool
Le client a toujours raison: Gestion du processus de la qualite
Adventures In Sales, Service And Self-Esteem
The Difficult Guest
Jordan's Furniture: Re-Imagine the Customer Experience
Re-Imagine! Business Excellence in a Disruptive Age
So Help Me! - Employee Edition
So Help Me! - Supervisor Edition
What Do You Say?
Can't Be Denied: The Impact of Customer Discrimination
Les clients mécontents  
Managing Their Anger
The First Mile: The Essential Art of Customer Service
Service
The Case of the Vanishing Customers
Le comportement au téléphone
Coup était monté de l'intérieur 
Own It!
What's in it for Me?
You've Got Customers! And They Want Action!
Adventures in Customer Courtesy
The Bear Essentials of Business
Building Customer Relationships
The 5 Values of Great Customer Service
Beyond Close To The Customer                 

DECISION MAKING
The Red Movie - Elements of decision making
The Hidden Mind: Hare Brain,
Tortoise Mind
Cuban Missile Crisis: Lessons in Decision Making and Its Consequences 

DELEGATION
La délégation efficace

Difficult People and
Situations Series
How to Lose Customers Without Really Trying
Personality Clash
Leadership Sins
Bullying & Harassment
Damage Control

DISCIPLINE
Discipline Interviewing
Esprit D'equipe
Entrevue disciplinaire

DIVERSITY/RESPECT
Is It Bias? Making Diversity Work
OUCH! Your Silence Hurts
Diversity Challenges:
    What Would You Do?
The Aging Workforce
Cross-Cultural Understanding
Managing Four Generations in the Workplace
Mixing Four Generations in the Workplace
Differences
Opening Lines: Facing Diversity
Wealth, Innovation & Diversity
As Old As You Feel
Diversity: Face to Face
A Matter of Respect
In This Together
Diversity in Action
Let's Get Together
OUCH! That Stereotype Hurts
Awesome!
Genial
Showdown at Generation Gap
The X-Factor
Dialogue Among Generations
Generation Why?
Managing Generation Why
Diversity Unplugged
Real World Guide to Diversity
The Difference - Diversity at Work
Communication verbale en milieu de travail
Disbanding The "Good Old Boy Network"
Diversity Scenes
Talking 9 To 5: Women and Men in the Workplace
What You Are Is Where You Were When...AGAIN!
Fair's Fair: Equal Opportunities for All
Diversity Through Character
Not My Type: Valuing Diversity
Building Teams In The Global Marketplace
But We've Always Done It That Way!
The Ecosystem in Your Business - Celebrating Diversity
Worlds Apart
Diversité : face à face
Village of 100 (3rd Edition)
Communicating in a Diverse World
Dialogue for Cultural Understanding [CC]
Dialogue Between Genders [CC]
Dialogue Among Generations
Cultural Awareness
Program 4: Age and Physical Ability Workplace Issues         

EDUCATION
Teaching & Learning Series
Teaching Literacy
Teaching Numeracy
Peer Mediation
Effective Schools
Chlamydia

EMPLOYEE DEVELOPMENT
OOOPS!
Building Employee Morale:
Missed Opportunities
Keeping the Good Ones
The Employee Orientation Solution Series
Getting A Good Start
Getting Along With Your Co-Workers
Getting Along With Your Supervisor
Building a Great Place to Work
Breaking Through  

EMPOWERMENT
The Power of Vision
Discovering the Future:
The Business of Paradigms
Puissance d'une vision
Juice
Empowerment ou la délégation de pouvoir


 

ERGONOMICS
A Greener Workplace

CHARACTER/ETHICS
Father and Son
Moment of Truth
3 Steps to Ethical Decisions
Ethical Situations to Consider
No Excuses
Life’s Lessons: Values and Ethics
For Goodness Sake
The Six Pillars of
Character is Destiny
Character: Who Needs It?  

FINANCE
Balance Sheet Barrier
Franchir l'obstacle du bilan
Budgeting
Cost, Profit & Break-Even
Profits of Doom

GENERATIONAL ISSUES
Not Everyone Gets A Trophy
Generational Diversity
Please Respect My Generation!
      5 Generations at Work
S'il vous plaît respecter ma génération! cinq générations au travail

GOVERNMENT
Customer Service (Mun.)
Dealing With Difficult Citizens (Mun.)
Preventing Accidents (Mun.)
Standards of Conduct
Government Ethics
Customer Service (Govt. Employee Trng. Series)
Dealing With Difficult Citizens
Government Ethics
Preventing Accidents
Professional Conduct

GUIDANCE
Safe And Smart
Boys, Girls And Equality
Family Fireworks
Friendships - Making And Breaking
Losing Your Cool
On The Edge
Puberty, Periods And Pimples
Reach For The Stars
We're All Different
Assertive with Adults
Making a Good Impression  

HARASSMENT. BULLYING. DISCRIMINATION. LIABILITY
Bully Beware Package
Program 1 - You and Your Workplace
Program 2 - Informal Action
Program 3 - Formal Action
Equality Challenge - New
Oh Yes I Can - the disability video
Oh! quelle histoire
Homophobia in the Workplace

Duty of Care Series
Introduction to Sexual Harassment in the Workplace (Office)
Introduction to Sexual Harassment in the Workplace (Ind.)
Introduction to Sexual Harassment for Supervisors and Managers (Industrial Version)
Intro. to Sexual Harassment for Supervisors/Mgrs (Office)
Intro. to Sexual Harassment for Supervisors/Mgrs. (Ind.)
Bullying Prevention: Employee  Awareness and Response
Bullying Prevention: Roles and Responsibilities for supervisors
Workplace Liability.com
Opening Lines: Exploring Harassment
Harassment Hurts: It's Personal
 

HEALTH & SAFETY
Recipe for Health & Safety
A Body Language Guide for Healthcare Professionals
How to Connect in Healthcare in 90 Seconds or Less

INNOVATION
Innovation at the Verge
The Free Radicals of Innovation
Strategy

INTERNATIONAL ISSUES
Building the Multicultural Team
Global Scenerios Series
Intercultural Communication
International Negotiating
World of Difference

INTERNAL CUSTOMER SERVICE
An Inside Job
Inside Information
The Hidden Customer

Job Interview Success Series
No Surprises
Positive Mindset for Interviews
Skills for Answering Questions
Show Enthusiasm & Confidence
Reception Interviews
Cafe Interviews - Mistakes & Success
Event Associated Interviews
Customer Service Role Plays
Cadetships - Students Face a Panel
Group Assessment Interview
Graduate Interviews
Office Interview
Success at Every Level
Pitching Your Business
Terrible épreuve

Selection Interview Skills
Body Language & Rapport in Interviewing
Question Types in Interviews
Office Manager Interview
Anna or Mat?
Interviewing For Receptionist
Sales Rep Interview
Property Manager Interview
Assessment Centre Interview
Behavioural Interview Triggers
Role Play & Work Tests
Interviewing Panels
Reference Check
Do I Know You
It's Your Choice: Selection Skills for Managers
When can you Start?
Comment présenter son offre 

LEADERSHIP
Leadership: What's Trust Got To With It?
Leadership in Action
We Are the Ones
The Leadership/Management Mix
It's A Wonderful Life
Feed Forward
The Leadership Secret of Gregory Goose
Flawless Leadership
Leadership: The Art of Possibility
Jamies Kitchen - Fifteen Lessons
LeaderFISH!
Front of the Class
The Leadership Pickles
Leading the Way
Would I Follow Me?
Would I Inspire Me?
Would I Work For Me
Giving Leadership Away
Nous sommes ceux que nous attendions
Leadership: une question de confiance
Est-ce que je me respecterais?
Life’s Lessons: Leadership
Comment travailler ensemble au quotidian
The Eagle's Secret
Flawless Leadership - Leading Teams Through Powerful Briefing and Debriefing Processes
Part 1: Nobody Ever Tells Us
Part 2: Nobody Ever Asks Us
Réunions: les règles d'or
The Wisdom of Caring Leaders
Leadership Is...    
Leader as Coach, The
Leader as Mentor, The
How Leaders Provide Performance Feedback
Beginning Employment Relationships
Ending Employment Relationships
Leadership en quinze lecons (multilingue)
Team Leading
First Among Equals: Leading a Team The Tiger in Your Business
Tusks or Fangs? - Leadership Styles
Leader Madness 
FISH! For Leaders: It Starts With Me
FISH! For Leaders: Be There
FISH! For Leaders: Play
FISH! For Leaders: Make Their Day
FISH! For Leaders: Choose Your Attitude
FISH! For Leaders: Who Are You Being?
The Excellence Files
Leadership
Apollo 13 Leadership: Down-to-Earth Lessons For You and Your Organization     

LISTENING SKILLS
Listening Skills

MANAGEMENT/SUPERVISORY
Comment gérer une reclamation client
Est-ce que je me respecterais?
It's OK to be Boss
Art de S'organiser: Module 1 -
    Le salut
Art de S'organiser: Module 2 -
    Le salut
Art de s'organiser:
    Module 3 -   Révélation
Management Styles:
Paternalistic and collaborative
Management Styles:
Authoritarian and Delegative
Enhancing Morale
Beyond Words - For Managers
Recipe for Success
Lifeline Series - Activating Attitude
Talent Management
Would I Work For Me?
Yes Lives in the Land of No
Managing - Only Just
Absent Minded: Managing Absenteeism
Managers As Mentors
Light the Fire
The Encouraging Manager
Manager or Mouse
Comment gérer une reclamation client
Facing Anger
Se maîtriser soi-même
Salvation II
Divine Intervention      

PRESENTATION SKILLS
Memories Are Made Of This: Making Message Unforgettable
That's Show Business: The Rules of Exhibiting
Je n'etais pas préparée
Stand & Deliver
Winning Them Over: Exceptional Presentation Advice
The Audience is Yours, Now
A Vous de jouer, maintenant    

RECRUITMENT
Hire For Attitude
 

RETIREMENT
A Widow's Story II

RETAIL SELLING
Actions and Attitudes: Providing Extraordinary Customer Service
Building Your Team: Recruiting, Interviewing and Hiring
Five Star Selling: Easy Steps to Great Retail Selling
Leadership Through Communication
The S.T.O.P. Shop: Shrinkage Training and Orientation Program
Welcome to the Team
Zero Tolerance: Harassment and Discrimination in Retail
Take It Or Leave It: The Personal Price of Employee Theft      

TELEPHONE SKILLS
Telephone Behaviour: Rules of Effective Communication
It's Your Call
On The Receiving End
The Outbound Call
The Really Angry Customer
Telesales: Your Line of Business
Are You With Me?: Common Courtesy on the 'Phone
Making Incoming Calls Count
Telephone Communication: Clear as a Bell
Who Are You, By The Way?
When It's The Worst: Irate Callers
Telephone Skills 2000 (Video 1)
Telephone Skills 2000 (Video 2)

SAFETY
Manual Handling
Back Care & Safety
Basic First Aid (m)  

VALUES
Focus Your Vision

WRITING SKILLS
Report Writing

SELF DEVELOPMENT
Adversity Quotient @Work

MEETINGS
Basic Facilitation
Meeting Segments
Meeting Case Study
Meetings Bloody Meetings
More Bloody Meetings
Is "Good" Enough
Et une réunion de plus
Messing Up a Meeting
Meeting Menaces
Et encore une réunion
Talking To The Team
Not Another Meeting!
The Invisible Meeting
Be Prepared for Meetings
Managing Meetings
Je prendrai mon billet sur place
Les dangers
Meetings Under Control
Better Meeting Management For Better Communication  
    
MEETING OPENERS
SpiritClips: A New Deal
SpiritClips: Darius Goes West
SpiritClips: Indivisible
SpiritClips: Miss Connie's Last Day
SpiritClips: Montgomery
SpiritClips: One Small Step
SpiritClips: Red
SpiritClips: Sally
SpiritClips: The Cracked Pot
SpiritClips: The Hubble Solution
SpiritClips: The Little Frog
SpiritClips: The Watts Tower
SpiritClips: Training Wheels
SpiritClips: Welcome Home
Salespeople From Hell!
Sales Howlers
Another Meeting?
The Odd Squad
Bad Fur Day
Think Again
The Truth About E-Mail
Winning
Muppet Meeting Film: Benefits
Muppet Meeting Film: The B.I.G. Plan
Customer Service to the Rescue
Goals: The Backbone of Dreams
Muppet Meeting Film: How to End a Meeting
Muppet Meeting Film: How To Sell
Crossing the Finish Line
Teamwork
Perspective: A Different View
Muppet Meeting Film: Let's Have the Dam Break
Muppet Meeting Film: The Meeting That Would Not Die
Muppet Meeting Film: Sell, Sell, Sell!
Serve!: Turn Customer Service into Unforgettable Customer Experiences
Sell?
Muppet Meeting Film: Top Ten Reasons To Take a Break
Muppet Meeting Film: What's This Meeting All About?
Whoopee, Another Meeting!
Muppet Meeting Film: Win! Win! Win!
Muppet Meeting Film: The Ideal Sales Rep
Les Gens
Extraordinary!
Great Minds on Attitude
Great Minds on Creativity, Innovation & Imagination
Great Minds on Teamwork
Great Minds on Respect, Tolerance and Diversity
Great Minds on Motivation
Voices of Truth
What's Holding You Back?
SpiritClips: Jasmine
SpiritClips: Ben Comen                                      

MENTORING
Value of Mentoring
Insights Into Better Mentoring
What Is Mentoring?
Mentors, Role Models And Peer Relationships  

MOTIVATIONAL
Gifts from the Mountain
Think Again
Getting Motivated
Winners
A Second Chance
Boomerang
FISH! Tales - Building Trust
FISH! Tales Sprint
For the Love Of It
Pour l'amour du travail
It's So Simple
The Star Thrower Story
Your Summit Awaits
Seeing Red Cars
Empowering People
Celebrate What's Right With The World
Célébrons le monde dans sa beauté
Everyday Creativity
If at First: Overcoming the Fear of Failure
Results Rule
Why Lighten Up?
How To Lighten Up
Life’s Lessons: Motivation
CHANGEZ! Devenez positif
Votre sommet vous attend
Lecon des bernaches
Spirit of the Dolphin
Even Eagles Need a Push
Who Says We Can't Do It?
Do Right!
Do Right II
Do Right! The Plan
In Search of Excellence: Disney Segment
OXO Good Grips: Think Differently 
Good Company
Character: Who Needs It?
If I Were Brave
Walk on the Wild Side - Life's Values and Behaviours
Priorities For Life Video Series Preview
Where There's a Will...Leadership and Motivation
The Best
Beyond Impossible
Bringing Your Whole Self to Work             

NEGOTIATION
Getting To Yes
It's A Deal
D'Accord
Negotiating: Tying The Knot
The Art of Negotiating
Art de la négociation  

PERFORMANCE APPRAISAL
The Dreaded Appraisal
Performance Matters:
    The Importance of Praise
Performance Matters:
   The Need for Constructive Criticism
Discussing Performance
Performance Review
How Am I Doing?
Painless Performance Improvement
The Continuous Performance Appraisal
1 on 1 - Informal Employee Performance Review
Setting the Overall Goal
Determining Key Result Areas
Identifying Performance Standards
Managing Change And Developing Performance
The Performance Management Cycle
Managing Performance Every Day
I’d Like a Word With You
The Appraisal Interview
L’importance de la critique constructive
Once And For All: Resolving Performance Challenges
1 On 1 - Informal Employee Performance Review
Building Employee Morale: Missed Opportunities
The Empowering Appraisal
Performance Appraisals: Getting Results  

PERFORMANCE MANAGEMENT
The Balanced Scorecard

PROJECT MANAGEMENT 
The Kingdom was Lost
Project Management  

PUBLIC SPEAKING
The 5 Communication Secrets That Swept Obama to the Presidency (Business Edition)
How not to Exhibit Yourself
Presenting to A Group
How to Write and Deliver Great Speeches [CC]
I Wasn't Prepared for That
Can You Hear Me? - how to give memorable presentations
Preparing for Presentations
Giving a Presentation

QUALITY
Is Good Enough
Performance Excellence Series
Coller à la qualité
Excellence
Becoming The Best  

RESPECT
A Matter of Respect
Opening Lines: Understanding Respect
Creating the Respect Effect
Program 2: Diffusing Hostility Through Customer Service
Program 3:Managing Harmony
The Respectful Workplace: Opening The Right Doors [CC]

SALES
The Art of Selling
Ask For the Order
It's Your Call
La préparation (Art de vendre serie
- Pt. 1)
La présentation (Art de vendre serie
- Pt. 2)
Art de vendre: partie 3 - Acheteurs sont ce qu'ils sont
Art de vendre: partie 4 - conclure la vente
Personal Productivity: Handling Stress
Doing The Deal
Preparing The Way (DVD)
The Unorganized Salesperson Series
The Preparation (So You Want to be a Success at selling - Pt. 1)
The Presentation (So You Want to be a Success at Selling Series - Pt. 2)
Difficult Customers (So You Want to be a Success at Selling Series - Pt. 3)
Closing The Sale (So You Want to be a Success at Selling - Pt. 4)
Prospecting for more sales
Sales Is Not a Dirty Word
Sold!
Second Effort II
Actions and Attitudes: Providing Extraordinary Customer Service
Sell!: 25 Essentials on Selling
Becoming a Sales Star          

Service Impact Series
Levels of Learning
The Angry Customer
Credibility Through Honesty
Cross-Cultural Communication
(Service Impact! Series)
Dimensions of Service

SEXUAL HARASSMENT
Let's Get Honest
Program 18: Sexual Harassment? Are You Serious?
Le harcèlement blesse: C'est personnel
It's Up To You: Stopping Sexual Harassment for Employees
It's Up To You: Stopping Sexual Harasssment for Managers
A Real World Guide to Preventing Sexual Harassment in the Workplace
Preventing Sexual Harassment (Employee)
Responding to Sexual Harassment (Manager)
Rights & Responsibilities (New Employee Orientation)    

STRESS
Lifeline Series - Stress Tackler
Sense and Nonsense in Stress Management
Stressbusters
Don't Panic
The Ultimate Stress Show

TEAMWORK
Jamies Kitchen: 15 Lessons on Teamwork
Lessons from Geese
Business Etiquette
Building the Virtual Team
Twelve Angry Men
Five Star Teamwork
Pit Crew Challenge
FISH!: Jump Start
Le coup de main
Teams and Leaders
Life’s Lessons: Teamwork
The Unified Team
Il Suffit d'y penser
Equipe motivée
Equipes et leaders
Travail d'équipe en quinze lecons
Team Spirit? How to be an Effective Team Member
Team Working
Selecting The Perfect Team
In Concert
The Wild Dog in Your Business
Working Collaboratively
America3: The Power to Create
Teamwork: What's Trust Got To Do With It?
All Team Members Are Important
Does The Team Work?: Improving Effectiveness Through Teamwork
Let's Get Together! (Main Program)          

TIME MANAGEMENT
Juggling Elephants
Time Challenged
30 Ways to Make More Time (Revised)
The New Time of Your Life
30 façons de gagner du temps
Making Time

Workplace
Excellence Series
Vision & Values
Inspirational Leadership
Motivating Fun Workplace
Open Communication & Teamwork
Passion For Service Excellence
Innovation & Continuous Improvement
Green & Giving
Recognition & Feedback
Wellbeing & Balance
Employer Of Choice

WORKPLACE ISSUES
Handling Difficult People
Conflict: Rules of Engagement
Mediating Disputes
Can You Spare a Moment
Managing Problem People Series
Has that Buck Stopped Yet?
Handling The Baggage
Little Things Mean a Lot™: Micro-Inequeties to Micro-Affirmations
Taking Control of Workplace Violence    (2nd Edition)
Violence: Reducing Your Risk / The Risk From Within Combo
On The Edge
Toxic Talk:What Would You Say?
The Grapevine
Parler franchement
Burn Out: Dead End or Beginning
Burn-Out: Cul-de-Sac Ou Tremplin?
Ticking Bombs: Defusing Violence in the Workplace
Bullying... Who Wins
Absence Minded: Managing Absenteeism
ADA for Retail   

MANAGEMENT SKILLS
From “No” to “Yes”
The Front of the Class - DVD Version
Find Your Voice - how to manage people
Problem Solving & Decision Making
From "No" to "Yes"
Would I Inspire Me?
Managing At The Speed Of Change
From "No" to "Yes"
Talent Management: How to Retain Your Best People
Say What You Want
Managing Problem People: Bigmouth Billy
Feedback For Performance
How to Clear Your Desk: The Paper Chase
What's Good for the Shareholder
Feedback For Performance
Managing By Wandering Around
Moaning Minnie
This Is Going To Hurt Me More Than It Hurts You: The Bad News Interview
Wimpy Wendy
Silent Sam
Lazy Linda
Motivating the Team
Rulebound Reggie
Targeting for Performance
In Search Of Excellence
Being Assertive
Being Assertive: Assertive Team Communication
After the Hire: Retaining Good Employees
Agreed! Getting Others to See Things Your Way
Work & Family - Another Call From Home
Art de commander
Building The Perfect Team